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Resume of Dornella Brownlee

Category Full Time
Position Clerical
City Dekalb
State IL
First name Dornella
Last name Brownlee
Education Education Parkland College, Champaign, IL
January 2009-present
 Grade Point Average 3.75/4.0
Plan to transfer to Worsham College, Wheeling, IL in September 2011 to pursue an associate’s degree in Mortuary Science

Skills
Experience
Dornella Brownlee
P.O. Box 7984, Champaign, IL 61826,(217) 255-0390, dornellab77@yahoo.com

Objective Seeking a clerical position, which will make use of comprehensive funeral training where I can use my excellent communication skills and be self-directed with the ability to handle the most challenging situations.
Experience Overnight Residential Instructor
11/13/2006-present Developmental Services Center, Champaign, IL
 Care for ten individuals with disabilities
 Complete nightly functions such as cleaning duties including laundry, make sure daily programs are completed by the second shift employees, filed the residents’ paperwork, pay their bills, and balance their check books
 Cook the residents’ breakfast and pass their medications before taking them to their worksites
Branch Manager
6/2002-8/2005 Illinois Title Loan, Champaign, IL
 Supervised two employees
 Hired and trained employees
 Approved and issued title loans and payday loans to qualifying customers
 Troubleshot and resolved problems, mediated staff disputes, and handled customer complaints
 Made collection calls and home visits
 Posted all payments to customers’ accounts and made frequent runs to the bank when branch holdings exceeded $1,500
 Entered data, answer telephones, and filing
Wage Garnishment Coordinator
08/1994-10/2001 Pekay & Blistein, P.C., Chicago, IL
 Assisted Attorney Blistein in court
 Prepared and filed the proper documentation in court so sheriff could serve the employers
 Posted all payments from wage garnishments to customers’ accounts
 Entered data, answer telephones, and filing
Email
Phone
Cellphone