Join a rapidly growing, post Series A startup with a hard-charging, ambitious team. Our goal is to build an industry defining company in an untapped and unglamorous market, helping families at one of the most difficult times of their lives.
This is an opportunity to work at the pinnacle of customer care at one of the Bay Area’s most exciting startups.
We’re on a mission to reinvent the funeral experience for families. Specializing in direct cremation, we offer one simple product that can be arranged online or over the phone, and present a low-cost, high-quality alternative to traditional funeral homes. Our core selling point is centered around offering the simplest process, the most transparent prices, and best-in-class customer care.
Operating at the forefront of technology in the industry, our goal is to become America’s leading funeral brand.
Role: Care Advisor
Our Care Advisors are responsible for increasing the number of families who choose Tulip for their end-of-life arrangements.
Inbound sales: build a clear understanding of our product so you can easily articulate why we are the best choice for families considering cremation.
Outbound sales: call new leads within seconds of them appearing, offering help and guiding them through the process
Customer care: quickly build a relationship with families, helping to address any concerns they have with empathy and kindness.
Industry knowledge: become familiar with the processes and regulations in our industry and ensure that you are executing your work efficiently and accurately
Escalation: handle highly sensitive and challenging situations with customers as required, and escalate cases you identify as being problematic
A fast learner, able to get up to speed quickly in a new industry
Sales-minded and focused on helping people toward conversion
Confident and reassuring phone manner, enabling you to inspire confidence
Caring, empathetic and committed to providing best-in-class service
Attention to detail to ensure we minimize mistakes and get work done efficiently
Proficient with technology, our associates assist families through our website and online forms
Ambitious, enthusiastic and excited about working at a fast-growing startup with highly motivated, hard-working teammates
Nice to have:
Experience working in a startup
Have worked in sales in the past
Bonus will be based on the number of sales made each month.