Looking for Passionate Sales Professionals
Do you like helping people?
Do you have a strong desire to serve your community? Are you looking for a rewarding career?
You may have what it takes to join our amazing team of people.
For over 125 years our Fairmount Memorial Family has been honored to celebrate the lives of many from our local community. We are locally owned and operated company serving the community in which we live with 7 premier cemeteries, Heritage Funeral Home and 3 Pacific Northwest Cremation locations. At Fairmount Memorial Association, we are committed to providing superior value and compassionate service that defines and differentiates us within the profession and the community we serve.
Fairmount Memorial Association has immediate openings for Family Service Representatives and outside Community Service Advisors. This is not just a job. It is a meaningful career in sales that make a difference in the lives of people we serve.
. Requirements:
Title: Family Service Representative
Reports to: Sales Territory Supervisor
Supervises: None
Compensation: The greater of Minimum Wage or Commission
SUMMARY:
The Family Service Representative assists bereaved families in making final arrangements upon the death of a loved one. While assisting families during this difficult time; a trusting, sincere relationship is developed. This relationship encourages the family to consider their own needs for funeral and cemetery arrangements. The Representative must continually attempt to reach, educate and inform consumers of all ages within the community of the advantages of preplanning and pre-funding funeral and cemetery services. Through the utilization of relationship-building methods designed by Fairmount Holdings, Inc.; we ensure that no individual or family that we have had the opportunity to work with faces a loss uninformed or unprepared.
REQUIREMENTS:
Meet and/or exceed monthly sales quota as directed by the Sales Manager.
Meet with families at the time of a death to help them make final arrangements.
Competently presents the choices of products and services we offer with compassion, sensitivity and
discretion.
Makes condolence calls after the funeral and burial. Complete the vital statistical information and collect relevant contact information from family members.
Follow up on referrals from clients. Contact and meet with potential clients who may require information and decision support regarding products and services.
Work collaboratively to support other Family Service employees in the spirit of teamwork, service and honesty.
Perform other duties as assigned. (Changes to responsibilities are at the discretion of the Sales
Manager).
Use Customer Relationship Management (CRM) software to track all leads.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Obtain self-generated leads and schedule presentations to meet assigned individual sales goals.
Provide At-Need clients with immediate service, providing an atmosphere that enables client to make informed decisions.
50% Lead Generation: Consistently network and build relationships to sell pre-need funeral/cemetery arrangements utilizing company tools and processes; while maintaining company standards
Maintain accountability by adhering to company policies, procedures and operations.
40 % Build Relationships with Families: Demonstrates customer service to ensure satisfaction and long-term relationships
Attend Sales Meetings, Trainings and company events as required.
Uphold Company Team Spirit by working cooperatively and collaboratively with all company departments
Duties as assigned by management
KNOWLEDGE, SKILLS AND ABILITIES:
Possess a positive “can-do”, self-motivated and driven personality
Possess adept people skills to be able to build, foster and maintain relationships
Strong customer service skills with the ability to professionally respond and handle difficult situations
Ability and desire to adapt to change
Strong communication skills both oral and written
Detail oriented
MINIMUM QULIFICATIONS:
Washington Life Insurance License.
Work well in partnership with others and possess a strong, supportive, client service orientation.
Exceptional communication skills: written, verbal and listening.
Proficient in computer applications.
Conduct oneself at all times in the highest ethical standard.
Respect and appreciate diverse faiths, cultures, and family values.
Possess highly efficient organizational skills.
Ability to walk short distances.
Possess a high level of self-motivation.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
Work indoors and outdoors during all seasons and weather conditions, to including but not limited to rain, snow, sleet, hail, cold and hot days
Considerable amount of local and/or multiple location traveling required
Frequent, continuous periods of standing, up to 4-8 hours per day
Sitting continuously for many hours per day
Kneeling, reaching and bending to move and arrange products and materials
Climbing stairs to access buildings frequently
Occasional carrying and or lifting up to 25 pounds
Fairmount Memorial Association promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.