Full Job Description



Under general supervision, is responsible for determining eligibility and enrolling qualified applicants in public assistance programs; prepares status reports. Flexibility to achieve performance excellence in a telework arrangement.


Duties and Responsibilities


  • Performs office duties such as answering phone calls, emails, faxes, mail from vendors, third party referrals or families
  • Meets with next of kin (NOK) to evaluate applicants’ eligibility for funeral, burial or cremation services
  • Prepares applications and verifies client information for burial assistance
  • Provides program information and eligibility requirements to NOK
  • Prepares documents related to services, cremations and reimbursement and forwards to vendor
  • Coordinate with funeral home the removal of body from Medical Examiner or other referring hospital or nursing home
  • Reviews and reconciles monthly invoices and death certificates submitted by vendors for accuracy
  • Prepares uploads to accounting and full enterprise content management (ECM) system for payment to be issued to vendor(s)
  • Refers applicants and clients to other public service agencies
  • May translate information for non-English-speaking clients
  • Performs related duties as required
Minimum Qualifications
  • Graduation from an accredited college or university with a Bachelor’s Degree in Social Work or closely related field, and three (3) years of direct client services experience; or an equivalent combination of education and experience
  • Must have or be able to obtain a Community Health Worker Certification within 90 days from employment
  • Knowledge of human services field; knowledge of public service agencies and assistance programs
  • Skill in utilizing tact and diplomacy when dealing with diverse groups of individuals
  • Ability to operate personal computer and basic office equipment; ability to perform basic mathematical calculations; ability to communicate effectively in Spanish and English, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, outside agencies/vendors and the general public
  • Demonstrates technological intuitiveness
  • Must secure and maintain a favorable background investigation and clearance
  • Must clear a pre-employment physical and a pre-employment drug screen test
  • Must be bilingual in English/Spanish
  • May be required to work more than 40 hours during the workweek

Working Environment and Physical Demands:

  • Working conditions are in an office / telework environment
  • Occasionally moves items weighing up to 10 pounds
  • Occasionally move about the office/ telework office
  • Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
  • Constantly operates a computer and other office productivity machinery
  • Positions self to perform essential functions of the job in an office / telework environment
  • Must be able to remain in a stationary position
  • Flexibility to achieve performance excellence in a telework arrangement
  • Maintains County-issued equipment, software, data and supplies
Job Category: Cemetery Arrangements/Sales
Company: Bexar County
Job Type: Full Time
Education: Bachelor's Degree
Job Location: San Antonio Texas
Experience: 2 - 5 years
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