Program Assistance Specialist – Burial Assistance

• Performs office duties such as answering phone calls, emails, faxes, mail from vendors, third party referrals or families
• Meets with next of kin (NOK) to evaluate applicants’ eligibility for funeral, burial or cremation services
• Prepares applications and verifies client information for burial assistance
• Provides program information and eligibility requirements to NOK
• Prepares documents related to services, cremations and reimbursement and forwards to vendor
• Coordinate with funeral home the removal of body from Medical Examiner or other referring hospital or nursing home
• Reviews and reconciles monthly invoices and death certificates submitted by vendors for accuracy
• Prepares uploads to accounting and full enterprise content management (ECM) system for payment to be issued to vendor(s)
• Refers applicants and clients to other public service agencies
• May translate information for non-English-speaking clients
• Performs related duties as required

• Graduation from an accredited college or university with a Bachelor’s Degree in Social Work or closely related field, and three (3) years of direct client services experience; or an equivalent combination of education and experience
• Must have or be able to obtain a Community Health Worker Certification within 90 days from employment
• Knowledge of human services field; knowledge of public service agencies and assistance programs
• Skill in utilizing tact and diplomacy when dealing with diverse groups of individuals
• Ability to operate personal computer and basic office equipment; ability to perform basic mathematical calculations; ability to communicate effectively in Spanish and English, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, outside agencies/vendors and the general public
• Demonstrates technological intuitiveness
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• Must be bilingual in English/Spanish
• May be required to work more than 40 hours during the workweek

Working Environment and Physical Demands:

• Working conditions are in an office / telework environment
• Occasionally moves items weighing up to 10 pounds
• Occasionally move about the office/ telework office
• Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions of the job in an office / telework environment
• Must be able to remain in a stationary position
• Flexibility to achieve performance excellence in a telework arrangement
• Maintains County-issued equipment, software, data and supplies