JOB
Under general supervision, is responsible for determining eligibility and enrolling qualified applicants in public assistance programs; prepares status reports. Flexibility to achieve performance excellence in a telework arrangement.
EXAMPLE OF DUTIES
Performs office duties such as answering phone calls, emails, faxes, mail from vendors, third party referrals or families meets with next of kin (NOK) to evaluate applicants’ eligibility for funeral, burial or cremation services Prepares applications and verifies client information for burial assistance Provides program information and eligibility requirements to NOK Prepares documents related to services, cremations and reimbursement and forwards to vendor Coordinate with funeral home the removal of body from Medical Examiner or other referring hospital or nursing home Reviews and reconciles monthly invoices and death certificates submitted by vendors for accuracy Prepares uploads to accounting and full enterprise content management (ECM) system for payment to be issued to vendor(s)Refers applicants and clients to other public service agencies May translate information for non-English-speaking clients Performs related duties as required
MINIMUM QUALIFICATIONS
Graduation from an accredited college or university with a Bachelor’s Degree in Social Work or closely related field, and three (3) years of direct client services experience; or an equivalent combination of education and experience
Must have or be able to obtain a Community Health Worker Certification within 90 days from employment Knowledge of human services field; knowledge of public service agencies and assistance programs Skill in utilizing tact and diplomacy when dealing with diverse groups of individuals
Ability to operate personal computer and basic office equipment; ability to perform basic mathematical calculations; ability to communicate effectively in Spanish and English, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, outside agencies/vendors and the general public Demonstrates technological intuitiveness
Must secure and maintain a favorable background investigation and clearance Must clear a pre-employment physical and a pre-employment drug screen test must be bilingual in English/Spanish may be required to work more than 40 hours during the workweek Working Environment and Physical Demands: Working conditions are in an office / telework environment
Occasionally moves items weighing up to 10 pounds Occasionally move about the office/ telework office Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner Constantly operates a computer and other office productivity machinery Positions self to perform essential functions of the job in an office / telework environment Must be able to remain in a stationary position Flexibility to achieve performance excellence in a telework arrangement Maintains County-issued equipment, software, data and supplies
