Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full service provider with more than 30 years of experience in the Federal, Military, and Commercial Marketplaces. SRI seeks committed and passionate SOS Regional Coordinators to provide critical services to military members, Department of the Army civilians, and their Families.

Overview: SOS is part of the Army Casualty Continuum of Care, designed to provide long-term support to surviving Families of Fallen Soldiers. The Army’s goal is to reassure Survivors that they remain valued members of the Army Family. The Army honors the sacrifice of our Fallen Warriors by their commitment to their Survivors through the SOS Program. The SOS program is a holistic and multi-agency approach. It provides substantial support to Families to ensure they receive the most current information on benefits, entitlements and have access to long-term financial and emotional support, supportive counseling (individually and/or group format), and information and referral services.

Tasks and Responsibilities:

  • Assure all SOS State Coordinators:
    • Appropriately maintain and update activity in the systems of record.
    • Properly enter work time into the contract time keeping system and assure all staff are accurately requesting travel authorization and submitting travel expense reports.
    • Mentor and advise all staff in areas of program understanding and compliance of Army, NGB, State NG, and IMCOM guidance and regulations.
  • Be available 24/7/365 to receive requests for assistance from constituents.
  • Contact and meet with each participating Survivor in person via telephone, email, mail or Skype during the transition from the CAO, at milestone events, and whenever a survivor requires assistance.
  • Provide information for Family members and survivors on ARNG resilience programs, as well as benefits available to them through the Army Benefits Coordinator.
  • Liaison with civilian and military service providers and assume lead responsibility for developing and coordinating appropriate relationships and partnerships, as well as coordinate Survivor outreach events at the state and national levels.
  • Conduct or facilitate non-clinical support and provide information and referral services consisting of assessing individual and family needs, providing information making service referrals, and following up with Survivors for outstanding issue resolution.
  • Maintain, update, and expand a directory of resources, agencies, and organizations available to assist military Families and Survivors.
  • Coordinate with the Casualty Assistance Center (CAC) Benefit Coordinator and ACS Support Coordinators in service delivery to Survivors.
  • Coordinate and conduct referrals for financial assistance from military, governmental, and civilian organizations.
  • Create training materials.
  • Keep in contact with survivors and Family members by mailing items including birthday cards, Christmas cards, anniversary cards, and event invitations.

Required Skills, Education, Experience and Abilities:

  • High school diploma required. Associate’s degree is preferred.
  • Exceptional leadership, communication, time management, facilitation, and organizational skills.
  • Broad-based knowledge, experience, and skills in the areas of Survivor Outreach Services, military personnel, casualty assistance, and Family programs as well as an understanding of the ARNG.
  • Must demonstrate knowledge of internet interaction, use of government’s data bases, reports preparation, interpret regulations and analyze reports.
  • Be proficient in Microsoft Word, Excel, and PowerPoint.
  • Possess a current and valid state driver’s license.
  • Be a self-starter and be able to execute responsibilities with minimum oversight.
  • Ability to plan and organize work activities to achieve established program objectives and goals.
  • Be a US Citizen.
Job Category: Cemetery Arrangements/Sales
Company: Military Funeral Honors/Survivor Outreach Services (MFH/SOS)
Job Type: Full Time
Education: High School or Equivalent
Job Location: Alaska
Experience: Entry Level
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