Full Job Description
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The Embalming Supervisor reports to the Central Care Center Manager, and oversees the team of embalmers at the facility. The Supervisor is responsible for planning and directing the activities of the Central Care Center embalmers and resources to optimize client family satisfaction, resource utilization and cost containment within given limits. Working under the direction from the Central Care Center Manager, the Supervisor will direct the activities of supervised personnel within the embalming room to ensure that services from decedent removal through final decedent disposition are provided in accordance with the Company* standards.
Assists with Embalming: Consistently provides high quality care to those entrusted to the Company’s care throughout the embalming process.
Serves as a guardian of the human remains entrusted to the Company’s care
Applies his/her artistic skills and scientific knowledge to recreate a memory of the deceased that offers comfort to the Company’s client families.
Reverently and efficiently disinfects, sanitizes, preserves and presents the remains in accordance with the family’s wishes while protecting the community’s health.
Advises Funeral Directors concerning the condition of the remains and possible treatment so they may effectively manage client family expectations.
Ensures the overall presentation of the deceased conforms to the Company’s quality standards and client family’s wishes
Supervising Embalming Room: Oversees all activities within the embalming room
Performs quality checks to ensure proper procedures are followed
Ensures embalming schedule is followed to avoid any disruptions in service
Maintains equipment and related logs
Provides overall care and maintenance of embalming room
Maintains Material Safety Data Sheets
Maintains inventory and orders supplies
Conducts formaldehyde monitoring with embalming shift
Communicates and acts as a liaison between the Central Care Center and other location staff
May assist in training of others
Creates shift schedule for Embalmers
Operates within budget provided and looks for cost savings opportunities
Assists with preparing the deceased for identification
Conducts the final review to ensure the deceased meets the client’s wishes
Assists with scheduling mortuary services
Acts as Central Care Center Manager when manager is not present at the location
Removals and Transfers (where required by state regulations or Center requirements): Demonstrates a commitment to customer service and serving the Company’s families exceptionally well.
Assists in educating the family on what to expect through the removal process
Ensures Dignity Promise Standards are met throughout each removal and transfer
Confers with the Funeral Director frequently to provide any additional assistance
Overall Key Performance Indicators (KPI’s)
Production to Expected Level – Manage cases to meet or exceed Company established ratios
JD Power Customer Satisfaction Survey – Meet and exceed client expectations
Policies and Procedures – Ensure all policies and procedures are closely followed to ensure proper embalming – measured by passing all audits
Embalming room – measured by how well room and supplies are maintained
Teamwork – maintains an overall positive environment for the embalming staff
EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Associate’s degree in mortuary science preferred
State embalming license or state certification required, according to State regulation
At least three years of embalming experience required
Must pass pre-employment background check and drug test
Must hold valid license to drive a car and be an authorized driver as per the SCI Driver Safety Policy
Maintains the proper continuing education credits required to maintain license(s) (if required by state)
Knowledge of computers and some software is required
When considering the work environment associated with this job, the following factors may apply:
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
When not required to wear protective gear and if not in contact with families, embalmers must be dressed in a professional manner. Professional Dress is required when in contact with families. Uniforms may be required in some locations.
When considering the work postures associated with this job, the following factors may apply:
Frequent, continuous periods of time standing, up 8 hours per day
Kneeling, reaching and bending to move and arrange materials
Climbing stairs to access buildings frequently
When considering the physical demands associated with this job, the following factors may apply:
Physical effort requiring manual dexterity is required
Carrying and/or lifting materials up to 100 pounds
When considering the work hours associated with this job, the following factors may apply:
Working a number of evenings and/or weekends every month